Introduction

Dr Rick Lehman Joint and Performance (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site” – https://jointandperformance.com/), schedule an appointment, or communicate with us electronically, including via text messages (collectively, the “Services”).

By using our services, you consent to the terms of this Privacy Policy.

Information we collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): Name, phone number, email address, mailing address, date of birth, and other contact details.
  • Health Information: Medical history, treatment details, photos for consultation or pre/post-surgery records, and other health-related data.
  • Payment Information: Billing details, insurance information, and payment history.
  • Technical Information: IP address, browser type, and website usage data for security and analytics purposes.

How we use your information

We use your information for the following purposes:

  • To provide medical consultations, treatments, and services.
  • To schedule and confirm appointments.
  • To send text messages for appointment reminders and emergencies.
  • To provide follow-up care instructions.
  • To respond to inquiries and provide customer support.
  • To process payments and manage insurance claims.
  • To comply with legal and regulatory requirements.

Text messaging and electronic communications

  • By providing your phone number, you consent to receive text messages from our practice for appointment reminders, urgent notifications, and emergency-related updates.
  • We may also send follow-up care instructions and limited treatment-related information via text.
  • Text messaging is not a fully HIPAA-compliant method of communication. Please avoid sharing sensitive health details via text.
  • You may opt out at any time by replying STOP to any text message.

How we protect your information

We implement administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, or misuse. However, no electronic transmission is 100% secure, and we encourage patients to use discretion when sharing sensitive details online or via text.

Sharing of information:

We do not sell or share your personal information with third parties except in the following cases:

  • Medical Treatment: Sharing with other healthcare providers involved in your care.
  • Legal Requirements: If required by law, court order, or government request.
  • Service Providers: Third-party vendors assisting with billing, appointment scheduling, and secure communications, all of whom comply with HIPAA standards.

Your rights under HIPAA

As a patient, you have the right to:

  • Access and request copies of your medical records.
  • Request corrections to your records.
  • Restrict certain disclosures of your information.
  • Receive a list of certain disclosures we have made.
  • File a complaint if you believe your privacy rights have been violated.

Cookies and website tracking

Our website may use cookies and analytics tools to enhance user experience and improve our services. You may disable cookies in your browser settings if you prefer not to be tracked.

Third-party websites & links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy or your patient rights, please contact us:

Dr. Richard Lehman, M.D., F.A.C.S.

Joint and Performance

St Louis:

Frontenac Surgery Center at Frontenac Grove, 10435 Clayton Road, St Louis, MO, 63122

tel: (314) 984-8331

Email: office@jointandperformance.com

Menlo Park:

705 Oak Grove Ave, Menlo Park, CA 94025

tel: 650-885-9242

Email: office@jointandperformance.com